HOSPITALITY

The UK Hospitality industry has a total annual turnover of over £100 billion and is in a sector that employs over 3.2 million people.   UK Hospitality represents 10% of UK employment, 6% of businesses and 5% of GDP.  If you are either looking to source a new member of your team or are a candidate looking for that perfect placement? Please use the Contact Us facility at the bottom of this page to get in touch with us.  Our experienced professionals are at hand to assist you to fulfil your employment needs.

We have all heard of the term Hospitality and yet most people not familiar with the sector would be uncertain of the term. Hospitality is just one face of the service industry and involves customer satisfaction and catering for the needs of guests.

For the sake of being concise it is important to break down the concept of hospitality into three sections:  Accommodation, Food and Drink, Tourism and Travel.

HOSPITALITY, THE BREAK DOWN

Accommodation: The hospitality industry primarily revolves around where guests will be staying as well as the amenities they are provided with. From luxury properties to budget hotels and hostels, each location is intended to cater for different needs and budgets. It can be argued that accommodation represents the backbone of the hospitality sector and as a result, management will place a great deal of emphasis upon what their facilities have to offer.

Food and Drink: The second hospitality sector is “Food and Drink”. It is already a foregone conclusion that guests will need to be offered food and drink services during their stay. This is another cornerstone of hospitality in general.  The quality and availability of such items will often impact the overall customer experience and in turn the status of the accommodation itself.

Tourism and Travel: It is obvious that guests will need to be provided with a timely means to arrive and leave their destinations. Trains, aeroplanes, cruise liners and car hire services etc are all encompassed by this category. In fact, without this particular section within the hospitality industry the industry as a whole would cease to exist.

HOSPITALITY, THE BIGGER PICTURE

The hospitality industry directly creates jobs and generates revenue for local economies when tourists or businesses spend money in hotels, restaurants and entertainment venues. In addition, tourism and great business facilities can stimulate the building of infrastructure such as roads and public transportation.  Excellent customer service is extremely important in all types of business. Every business needs to keep their customers happy, but in the hospitality industry it’s so vitally important to keep guests engaged and happy.  The name of the game is, grow and prosper.

An efficient service is highly important in the hospitality sector. The customer is always the main focus as they can make or break a business. To be able to succeed in hospitality management, you must always prioritise your customers’ needs.

After all, a happy customer will recommend your business to two of their friends, while an unsatisfied one will tell 1000 people about their bad experience.

So, choosing the correct type of person with the necessary skills and energy for your business.  Or for candidates to find the best environment that matches their qualifications, skills and career aspirations is extremely important.  Finding a recruitment specialist who understands and appreciates the complexity of the hospitality sector is paramount.  We will provide you with the support you’ve been looking for.  Allow us to help find that perfect new member of your team or if you are a candidate, find that career placement you’ve been dreaming of.

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